/Change our way to drive efficiency
The indicators, the new addiction of the managers
They come in all sorts of trendy formats such as the KPI projects, the Balanced Scorecard and so forth. They are put on billboards, sent via email, via texts, and talked about in executive committees. They're all SMART (simple, measurable, ambitious, realistic, time-based) or should be, they're well-known or aim to be so, they're loved or hated...But are they efficient?